Question 1

What is Aloft?

Accepted Answer

Aloft provides AI agents that take on the busy work in property management by handling resident communication, enquiries, and the day-to-day coordination that keeps a portfolio running. This lets property teams offload the communication and complex coordination that are central to managing most portfolios, but crippling for teams of all sizes to maintain manually.

Question 2

Who is Aloft for?

Accepted Answer

Aloft is designed for property managers and landlords who want to grow their portfolios and protect their margins without constantly adding headcount. By taking on high-volume tasks like responding to residents, capturing and routing maintenance requests, and updating your core systems, Aloft helps teams move faster and make fewer mistakes. In practice, this means quicker replies to enquiries, smoother leasing journeys with fewer drop-offs, less time spent on repetitive admin, and issues being pushed towards resolution instead of sitting in inboxes.

Question 3

How does it work?

Accepted Answer

Aloft connects to your existing tools and channels (such as email, messaging, and ticketing systems), analyses incoming messages, and then responds, routes, or updates systems just as a trained team member would. Using your rules, tone of voice, and workflows, so the right action is taken automatically without adding to your team's workload. Aloft can take inbound calls, messages, and emails, as well as make outbound calls and send messages (for example to dispatch a contractor, schedule with a tenant, or check with the landlord).

Question 4

Can my team observe Aloft and intervene?

Accepted Answer

Yes. Aloft allows you to invite unlimited team members, designate teams by their domain expertise, receive notifications for events, place approval steps where appropriate, and intervene to take over specific conversations. Aloft provides a full audit trail of every interaction, instant call recordings, and transcripts of every conversation.

Question 5

Will Aloft integrate with my other tools?

Accepted Answer

Yes. Aloft integrates with major CRMs and property management systems out of the box. We can also work with your custom systems or add new CRM integrations on request. Our success team connects directly to your telephone tree (on-premise or mobile), with options to port existing numbers and customise routing. Aloft also integrates with your email systems, supports custom domains, and connects to your WhatsApp Business accounts, so the experience stays fully on-brand.

Question 6

Is there a trial available?

Accepted Answer

Yes, we offer trial options so you can see Aloft bring real value to your team first.

Recent news
& updates

Recent news
& updates

Recent news& updates

Recent news& updates

Recent news
& updates

Recent news
& updates